You have 15 days after receiving your order to change your mind. You don't have to justify anything. You write, we handle the rest.
The return is on us. We pay the return shipping, not you. That's the law in Québec (section 54.13 of the Consumer Protection Act), and we apply it everywhere in Canada, the same for everyone.
How it works
- Write to us at contact@wooftrek.ca with your order number.
- We reply within 2 business days with what to do next. Return shipping is at our charge.
- You put the items back in their box and follow the instructions we send you.
Your refund
We refund the full amount — the product and the taxes — within 15 days of the cancellation, to the same payment method. Your bank may take a few more days to show it on your statement.
If the box arrives damaged, or it's the wrong item
Take a photo and send it to us. We replace or we refund, your choice. In most cases you won't even have a return to make.
What we ask of you
That the items are in resalable condition: not torn, not chewed, with their boxes. A harness tried on your dog is perfectly acceptable — that's exactly what the 15 days are for.
A question? Write to us. There's a real person at the other end.
Boutique Wooftrek · NEQ 2282373739 · Montréal, Québec, Canada